How to drive talent development, organizational change, and business results by Renée Robertson

A step-by-step approach to building an effective internal coaching program

Part autobiography, part prescriptive, The Coaching Solution: How to Drive Talent Development, Organizational Change and Business Results provides those responsible for talent management — HR managers, talent management executives and group and team leaders — a step-by-step approach to building an effective internal coaching program.

Our Associate Partner, Renée Robertson, designed and implemented the first and, at the time, the most comprehensive internal coaching programs at MCI Telecommunications and Verizon. Her learnings and observations are embedded in this book. In addition to real-world examples, insights are offered from client sponsors and leaders enrolled in the program.

The book provides concrete evidence for business leaders, talent management, human resource leaders, internal coaches and organizational development consultants about the value that a well-implemented internal coaching program can provide to participants and the return it brings to the bottom line. The author speaks directly from her experience as the Director, Talent Development at Verizon and as a two-time winner of the International Coach Federation’s Prism Award for her excellence in organizational and internal coaching initiatives.



“Having been one of the many beneficiaries of Renée’s leadership programs at MCI and Verizon, I continue to leverage the many tools of her leadership program … Every manager should have this book in their office.”

– Bruce Rosen, EVP, Global Sales and Marketing Landmark Dividend LLC

“The Coaching Solution provides great insight and practical advice to anyone who aspires to be a coach in the Talent, Change, and OD space.”

– Karen Pinks, former Accenture Managing Director, Talent and Organization Performance

“This book is a must-read for practitioners wanting to nurture and develop extraordinary human capital.”

– Don Maruska, Winner, National Innovator